Written by Tim Webb, Senior Manager, SC&O, Accenture with insights from Julien Seret, VP Network Supply Chain, Attabotics
Published December 1, 2022
Customer experience and delivery expectations were already on the rise due to the steady growth of online shopping prior to COVID-19. And, as we all know, the pandemic exponentially boosted online demands, and the momentum shows no sign of slowing. E-commerce sales were $870 billion in the US in 2021, a 14.2% increase over 2020 and a 44.89% increase over 2019 ($601.7 billion). Though a substantial increase, e-commerce still represents only 13.2% of all retail sales in 2021 in the US, showcasing the upward potential.1 What does this mean for retailers’ fulfillment operations?
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